SigFig is not an affiliate of CSI, or Citizens Bank, N.A. Portfolio management services are sub-advised by SigFig Wealth Management, LLC (“SigFig”), an SEC registered investment adviser. Please be aware that the security products offered are different from those offered by a bank and are subject to investment risk, including possible loss of principal amount invested. If youve missed a payment, are struggling with money or dealing with life-changing issues, we can help you or show you where to get advice. CSI is an affiliate of Citizens Bank, N.A. One Citizens Bank Way, JCB135, Johnston, RI 02919. CSI is an SEC registered investment adviser and Member - FINRA and SIPC. Securities, Insurance and Investment Advisory Services offered through Citizens Securities, Inc. Deposit and credit products are provided solely by Citizens Bank, N.A. Clarfeld Financial Advisors, LLC and Estate Preservation Services, LLC are both affiliates of Citizens Bank, N.A. Insurance products are offered through Estate Preservation Services, LLC, or an unrelated party. Investment Management Services are offered through Clarfeld Financial Advisors, LLC, an SEC registered investment adviser. that offers banking and investment products. Citizens is a brand name of Citizens Bank, N.A., Member FDIC.Ĭlarfeld Citizens Private Wealth is a division of Citizens Bank, N.A. If you suspect fraud or need to file a claim for another type of transaction you can call 1-80 Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm EST or the number found on the back of your debit card or monthly statement.Ĭitizens Wealth Management is comprised of both banking and brokerage affiliated companies.īanking products are offered through Citizens. You can check on the status of a submitted debit or ATM card claim (even when you initiated your dispute over the phone) in the mobile app from the hamburger menu by clicking on "Dispute Status." You will be able to add additional transactions to the claim. Go to your transactions and choose one you suspect as fraud and begin the dispute process. If you suspect fraud on a debit transaction, you can now file a claim in the mobile app. To file a fraud claim or merchant dispute Monday-Friday 8am to 9:00pm EST, Saturday/Sunday 9am-5:30pm EST Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm ESTįor product information or to open a new Checking, Savings, Money Market or CD: For Questions about your Checking, Savings, Money Market or CD:
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